We aim to make purchasing online with Kids in the City Ltd as simple as possible and offer you the choice to Click and Collect, or choose between our Standard or Express delivery options at our most competitive rates.

UK Delivery

Click and Collect: FREE for all orders - Your order will be ready for collection from 21 St  John Street, Perth PH1 5SP within 24 hours of order being placed online.

Standard Delivery: Flat rate of £5.00 to the UK - FREE for orders above £100.00. Your order is shipped through one of our courier partners and is fully tracked. Delivery is within 2-3 working days.

International Delivery

Standard Delivery: Flat rate of £7.95 to Europe, £9.95 to the USA / Canada / Australia / NZ and £15.00 to the rest of the world. Your order is most frequently shipped through Royal Mail in the UK and then through their local overseas partner, and requires a signature at delivery. In the very rare event of the parcel being delayed overseas, our customer team might not be able to trace your package since the international section of the transit is not tracked. Delivery is normally between 7 and 15 days.


 

Kids in the City Ltd make every effort to deliver your order within the estimated timescales, however, on occasion we may suffer delays which may be unavoidable. Kids in the City Ltd shall be under no liability for any delay or failure to deliver the products within the estimated timescales. If you have not received the Goods within 7 days (UK deliveries) or 15 days (deliveries outside the UK), please contact us.

Should for any reason the effective cost of dispatching your order exceed significantly the delivery fees charged to you, Kids in the City Ltd reserves the right to contact you to discuss the matter and on some very rare cases cancel your order.

Dispatch

Kids in the City Ltd make every effort to dispatches your order within the same or next working day after placing the order. It may, however, take longer during very busy periods such as Sale. If for any reason a delay of more than 3 working days is expected we will inform you.

PLEASE NOTE: Our working days are Monday - Friday excluding bank holidays. Saturdays and Sundays are NOT classed as working days.

Tracking

Tracking number is available on your Kids in the City Ltd account when shipped with most of our delivery partners. If your order is despatched using FEDEX International you will be sent an email confirmation once your order has been dispatched with tracking information.



UK DeliveryProcessingCharges
Click and collectNext dayFree
Standard (orders over £100)2 -5 daysFree
Standard2 - 5 days£5



Worldwide delivery

US / Canada6 - 10 days£9.95
Australia / NZ7 - 15 days£9.95
Japan / Hong Kong / Middle East7 - 15 days£15
Rest of the world7 - 15 days£15


Import Duty

It is important to note that customers living outside the European Union may incur local taxes and import duties, which may involve slight delays. The customer is solely responsible for the payment of any of these additional charges that may be imposed. These local fees are not included on the Kids in the City Ltd's invoice.

Packaging

Kids in the City Ltd will make every effort to package your order with loving care, wrapping it in tissue paper and carefully sending it waterproof delivery bag so that you receive your order in perfect condition.